Privacy Policy

1. Introduction

Welcome to Frozenscout. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B marketplace platform for preserved fruits and vegetables.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Submit RFQs (Request for Quotations)
• Respond to offers
• Contact us through our platform
• Participate in surveys or marketing promotions

This information may include:

• Name and contact details (email address, phone number, company address)
• Company information (company name, registration number, VAT number)
• Business credentials and certifications
• Financial information (for transaction purposes)
• Login credentials
• Professional information

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and navigation patterns
• Referring website addresses

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business verification services
• Credit reference agencies
• Quality control partners
• Logistics partners

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description
Account Management	To create and manage your account, verify your identity, and provide customer support
Service Delivery	To facilitate transactions between buyers and sellers, process RFQs, and manage offers
Communication	To send transactional emails, notifications about RFQs and offers, and respond to inquiries
Quality Assurance	To conduct supplier vetting, quality control processes, and maintain marketplace integrity
Analytics	To analyze platform usage, improve our services, and develop new features
Marketing	To send promotional communications (with your consent)
Legal Compliance	To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligations: Processing necessary to comply with legal requirements
• Consent: Processing based on your explicit consent (which you may withdraw at any time)

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Other Users

• Buyer information is shared with sellers when RFQs are submitted
• Seller information is shared with buyers when offers are made
• Company profiles are visible to registered users

5.2 With Service Providers

• Quality control partners for product inspection
• Logistics providers for shipping coordination
• Payment processors for transaction handling
• Analytics providers for platform improvement
• Cloud storage providers for data hosting

5.3 For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Generally:

• Account information: Retained for the duration of your account plus 5 years
• Transaction records: Retained for 7 years for legal and tax purposes
• Marketing communications: Until you opt-out
• Analytics data: Retained for 2 years

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where applicable
• Your explicit consent where required

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new privacy policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

13. Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]
• Contact Form: Through our Contact Us page

14. Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at: [email protected]

15. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.